ABOUT US

When I moved from England to America in the mid 80's it wasn't easy to catch a game on TV. Now there are new fans emerging all over the world, and it's becoming easier to catch the action no matter where you are.
This site is about inspiring fans and keeping you informed, and to promote the game further. I hope that the affordable jersey's and the information on the site, means that you are more connected to your team and to soccer.
Please use the blog above and feel free to contact us via email.

Thank you for your business. - Gary

Kymax Marketing :: 19011 Woodinville Snohomish Road, Suite 17 :: Woodinville, WA 98072
info@myteamsoccerjersey.com


Policy Information

Myteamsoccerjersey.com
We're passionate about soccer and just as passionate about the level of service that you deserve.
Authentic and Grade A Replica Soccer Jerseys delivered to you.
Best sourced prices, FAST Shipping, and the BEST Customer Service.
NOT JUST A GAL ... Our Way of doing Business.

Placing your Order
Myteamsoccerjersey is an Online Shopping experience for lovers of the beautiful game.
Your information is fully secured via Paypal, leaving you a sense of freedom to shop in our store. You may also use the Western Union option provided on our site. If you have any questions please contact us via email with the products that you wish to purchase or customised for a special order.

We will charge your card when we ship your order. Customized items and special order items are charged as soon as your order is released for processing.


Shipping
All of the available items in your order will ship together. If you order an item that is not available, we will ship the available portion of your order and send other items as they become available. We will charge you only for items that have been processed for shipping. Our shipping department operates Monday through Saturday, excluding holidays. Except where otherwise specified, shipping and delivery services are not available on Sundays or holidays. The following services add in-house processing time to your order: customisation, special order, back order, and manual verification of your billing information. Shipping charges are already calculated into the price of your items and order, sales taxes are not.


Problems with your order
Please accept our apologies if your order is not processed correctly.
Please contact us if your order does not arrive as expected. The item might be delayed or sold out.
Please accept our apologies if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location.

Just contact us if you are certain that the item was not delivered or if your item arrived damaged. If an item is short-shipped or missing from your order, we will do our best to correct your order as efficiently as possible.


Changing your order
You can change or cancel your order before it enters the shipping process. Please email us within 48 hours (1 day) of your original order date and time, if you would like to change or cancel your order. If you do not receive a response from us by phone or email to confirm the order change, we probably have not made the changes. We cannot change, cancel, or correct your order in any way after it has entered our shipping process which is roughly 72 hours or 3 days after the date and time of the original order.

Special Orders
We accept large quantity orders, and will provide discounts for orders of 6 Jerseys and above.

We welcome special orders and offer volume discounts on made-to-order Jerseys, if you order 6 or more. For an additional charge, customization is available on many items. If you want to have a special number or team member name on the jersey, we can customize jerseys for you. Please email us for pricing and discounts on your special order. We would require you to email us to begin the special order process. We answer all our emails within 24 hours.


Sizing
The Authentic jerseys are only offered in the L and XL sizes. If your size does not appear on the menu, we do not offer that particular size. Due to customer requests, we are working to expand the number of XXL items. We would love to carry everything in all sizes, but unfortunately many items are not offered in larger sizes. All sizes we currently have in stock are listed on our website, and follow the customary US shirt size guide. If you have any questions about the sizing of a product, please contact us!

Return Policy
We offer a no-hassle return policy on most of our products.
If you have received an item in error, please contact us, so we can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.

If we sent you the wrong item in error, we will bear the shipping cost of returning it and getting a replacement item sent to you. Return shipping back to you is absolutely FREE to you if an error has occurred in our processing. And we will offer a discount on your next purchase. Your return must be in original condition, complete, and timely and within prescribed time for us to process it. Please return merchandise within 10 working days.

Please be aware that your item must arrive back at our location for us to process your return. We strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number! In the USA please ship to the following address.

In the USA, please return items to:
Kymax Marketing
Suite 17
19011 Woodinville Snohomish Road
Woodinville, WA 98072

If you are not in the USA, please mail us to get more information on the return process. Regardless of your geographic location, all incorrect orders will be replaced with the correct order, when we receive the returned merchandise.

Exception: ALL sales are FINAL on customised items with a name, number, icon, or badge.
Customised items can not be returned for ANY reason. If you receive a defective jersey, we will repair or replace it with exactly the same item at our cost, but we will not issue a refund for the item. We will issue the buyer a gift certificate for the purchase price, if we cannot repair or replace it in 60 days.


What if I don't have a credit or debit card?
We also accept checks, money orders, and Western Union Quick Collect payments payable in US dollars. Please view our Placing Orders option above for more information.

We hope the above is useful for your shopping experience wit Myteamsoccerjersy.com. Any further questions or clarifications, please do contact us. We are available, and will answer all emails within 24 hours.